Buyer Policy

1. Authenticity Guarantee

KLEKT guarantees the authenticity of all items sold on our platform. Every item is verified by our team of experts before being shipped to you. If you receive an inauthentic item, we will provide a full refund.

2. Buyer Protection

All purchases on KLEKT are protected by our Buyer Protection programme. If an item is not as described, damaged, or fails to arrive, you are eligible for a full refund. Claims must be made within 14 days of delivery.

3. Payment Methods

KLEKT accepts various payment methods, including credit cards, debit cards, and other secure payment options. All payments are processed securely, and your payment information is encrypted and protected.

4. Shipping and Delivery

Shipping times vary depending on your location and the seller. You will receive tracking information once your order has been dispatched. If your order does not arrive within the estimated delivery time, please contact our support team.

5. Returns and Refunds

We offer a 14-day return policy for items that are not as described or are defective. To initiate a return, please contact our support team with your order number and reason for return. Items must be returned in their original condition.

Please note that certain items may be non-returnable due to hygiene reasons or special circumstances. Custom or personalised items are generally not eligible for return.

6. Disputes and Resolution

If you have an issue with your order, please contact our support team immediately. We will work with you and the seller to resolve the issue fairly. KLEKT reserves the right to make final decisions on all disputes.

7. Pricing and Fees

All prices are displayed in pounds sterling (GBP) unless otherwise stated. The price you see is the price you pay – there are no hidden fees. Shipping costs and any applicable taxes will be clearly displayed at checkout.

8. Account Security

You are responsible for maintaining the security of your account and password. Please notify us immediately if you suspect any unauthorised access to your account. KLEKT is not liable for any loss resulting from unauthorised use of your account.

9. Customer Support

Our customer support team is here to help you with any questions or issues. You can contact us through our contact page, and we will respond as quickly as possible.

10. Contact

For questions about our Buyer Policy or to initiate a return, please contact us.